#customer retention

Tips & Guides

A Loyalty Card Won't Fix Why Customers Stopped Coming Back

Loyalty stamp cards are a powerful tool for independent businesses. But if customers are leaving due to poor service or inconsistent quality, no reward scheme will bring them back. Here's what to ask instead.

Tips & Guides

How to Find Out Why Customers Aren't Returning (Without Guessing)

Most customers won't tell you when they stop coming back. They'll simply visit somewhere else. Here's how to uncover the real reasons — and what to do about them.